Policy on Heater and
Baptistry heaters are tested before
shipping. Very few are defective.
The two main issues are that the
GFCI needs to be reset, or you
ordered a heater that is too small
for your baptistry. Consult your
sales representative if you are
uncertain about the size.
Defective baptistry heaters and
accessories can be exchanged, if
found defective, during the warranty
period, without added expense to the
purchaser. All returned heaters
will be tested before any credit or
replacement is offered. The
manufacturer may offer a new
replacement or repair at its
All items returned which are deemed
‘Not Defective’ by the manufacturer
will incur a Testing Fee of $75 plus
$25 shipping to return the item to
Before you request a return
authorization, be sure you have
tested and reset the GFCI.
This solves most problems.
If not defective, heaters can be
returned within 15 days of purchase
by paying a restocking fee (25%) and
shipping costs both ways
(approximately $50) so long as the
returned heater is in new condition.
The original documentation and
packaging must accompany the item.
Do not return heaters without a
Return Authorization number or they
will be refused.
The RA# must be written in LARGE
print on the outside of the box.
If you have photos, please email
them also along with the church
credit will be offered for items
from Church Pools or
Church Furniture Store.
accessories have a manufacturer's
warranty, typically 1 year. Heaters which have
been improperly wired are not
considered defective and are not
returnable. Heaters operated
without water present will be
damaged and cannot be returned. Replacement parts
may be available if you damage your
issues can be solved by contacting
email us if you
have questions. First check to see
if the GFCI has tripped, and if so,
reset it. Secondly confirm your
For all returns,
www.heaterreturns.com for a
Return Authorization number.
Policy on Baptistery
Unless proven defective, baptistries
are not returnable. Repair kits are
available for repairs. In unusual
circumstances, the factory may
authorize returns, with the customer
paying shipping costs and the 25%
store credit will be offered for
items from Church Pools or
Church Furniture Store